TalkTalk lose another 25,000 broadband customers in wake of Tiscali shambles

时间:2020-03-04 05:08:30 阅读:647906 官方地址:

TALKTALK lost 50,000 broadband customers in the

six months to A


as its takeover of Tiscali continued to今期香港六会彩特码

cause huge headaches. It means that the firm’s customer base of 4.2 million grew by just 2,000 in the past year. Chief exe

cutive Dido Harding apologised to customers for disruption caused by the deal which she described as like a “snake digesting a goat”. She told Your Money: “It has not been without pain. We’re very sorry for the disruption it caused customers. It is going to take time to repair that damage.” The shambles, which

saw T

alkTalk invoic

e customers for services they no longer had, led to the firm paying 2.5million compensa

tion to about 62,000 people. On a brighter note, Harding said the firm transferred nearly 500,000 customers to TalkTalk’s own network, selling many of them more services. This led t

o a 6% increase in the average spend to 25 a month, boosting profits for the company. TalkTalk made 57million in the year, up fr

om 11million, helped by cost cutting – including 540 job losses. The firm, which cut some prices yes

terday, is paying a final dividend of 3.9p per share. It will trigger a 10m payout for founder Charles Dunstone.